Frequently Asked Technical Questions
What is the best way to view Nobelprize.org?
What do I need to use the Nobelprize.org Video Player?
How do I select the format in which to view videos?
The videos are available in Flash.
What are the bandwidth requirements to view a video?
You will be able to view videos adequately from a 56 Kbps connection, though as you imagine the quality will increase with higher bandwidth. For optimum quality use a 500 Kbps (0.5 Mbps) connection. Note that even with a fast connection high traffic on the Internet may reduce video quality.
Can I download the videos?
Yes, most videos (depending on origin and copyright) are provided as download for personal and educational purposes. Click on the download link on the right hand side of the video window, in the "Video info" window. If available, the download links are presented below the ratings section.
Why can't I see the video clips?
On some networks (often corporate networks) video transmissions may be blocked. If you cannot see any of our video clips, you may want to contact your network administrator to see whether a security firewall is blocking video transmission.
Why do video clips sometimes stop or pause?
The most common cause of a pause or stop is Internet traffic congestion. The videos at Nobelprize.org are provided for several bandwidths and the player negotiates with our server on what quality can be transmitted with the current bandwidth between us. Sometimes this is not sufficient or there are fluctuations in the available bandwidth that causes too little data to reach the player. When the buffer runs out the video pauses until enough data is received.
What plug-ins may I need on Nobelprize.org?
Most of the documents featured on Nobelprize.org do not require plug-ins, though you will be appropriately informed should a plug-in be required. For more information on the types of plug-ins you might need on Nobelprize.org, and on how to download them, visit these pages:
I'm still having problems, what can I do?
If you have problems watching the videos as well as other technical matters please contact email@example.com.
MLA style: "Technical Support". Nobelprize.org. 25 May 2013 http://www.nobelprize.org/nobel_organizations/nobelmedia/nobelprize_org/tech_support/